Work History
Founder and Chief Executive Officer of World Class Quest
Retired US Air Force Lt. Col. and B52 pilot
Founder of Air Academy Associates, a multimillion dollar, international consulting company
Adjunct faculty member to the Motorola Six Sigma Research Institute and Incarnate Word 

Developed Lean Six Sigma at Motorola, General Electric and Sony 
Co-developed the Six Sigma approach and trained the first Black Belts for Fortune 500 Companies
Featured on MSNBC and the NBC Today Show
Played a major role with Tony Robbins in Breakthrough, an NBC reality show
Co-author of five books used at major universities (i.e. M.I.T, George Washington University, Air Force Academy) and by corporations around the world. 
Owner of Enchanted Springs Ranch, film location, special events venue, tourist attraction and training facility. Enchanted Springs Ranch received the “highly" recommended” rating from Oprah, The History 
Channel, Tony Robbins and NBC producers.
Wrote, produced and acted in the Western movie Palo Pinto Gold, an award winning film starring Roy 
Clark, Mel Tillis, Joaquin Jackson and Jay Novacek. 

B.S. in Mathematics from the U.S. Air Force Academy
M.S. in Operations Research from The University of Texas
Ph.D. in Applied Statistics from the University of Northern Colorado 

Work History
Professor & DBA Program Director, University of the Incarnate Word, San Antonio, TX
Managing Partner, QPR Associates, LLC, San Antonio, TX
Senior Consultant, Holland & Davis, Inc., San Antonio, Texas
VP Quality Assurance/Director of Technology, Trinity Group, Houston, Texas
Fitness Director, USAF-Department of Defense, Sembach Air Force Base, Germany 
Business Manager, Shakeshaft & Chernushin, P.C., Colorado Springs, Colorado
Certified Public Accountant, Coughlin, Donovan, Niehaus & Scherle, St. Louis, Missouri

Teaching Excellence Award, Accreditation Council for Business Schools & Programs, Region 6
Piper Nominee, UIW, Moody Nominee, HEB School of Business & Administration
President, Accreditation Council for Business Schools & Programs, CEO/Faculty Senate President of 300+ full-time faculty at the University of Incarnate Word.
Member: Society for Human Resource Management and National Business Education Association, Accreditation Council for Business Schools & Programs.

PhD in Higher Education Administration & Human Communications from the University of Denver
MHR & MEd in Training & Development from the University of Oklahoma

Work History
Professional writer, communications consultant and trainer
Leadership Development Advocate, Latin American Caribbean Team of Cooperative Baptist Fellowship (CBF) Global Missions
Writer in Residence at Baptist University of the Américas
In-house writer for Gold Label Publications
Experienced book editor, most recently working with Dan McGee, PhD, on his books: Choosing Balance: The ABCs of Stress Management and Stress Assessment Guide.
Director of Lay Theological Education for the Baptist General Convention of Texas (BGCT)
Accredited Public Relations Consultant for two decades
Clients included: The City of Waco, Texas; Downtown Waco Incorporated; Waco Industrial Foundation; The Presidential Search Committee of the Baylor University Board of Regents; Waco Independent School District; The Cameron Park Zoo; Paul Quinn College; Community Bank and Trust; The Dr Pepper Museum 

Certified by the BGCT as a consultant for BGCT Leader Reports, a leadership styles and development tool
Certified mediator and an ordained minister 
A. H. Newman Scholar at Mercer University, where she earned a Certificate in Baptist Studies

B.A. in Radio-Television-Film and Religion with minor in English from Baylor University
M.A. in Theological Ethics

Annette Craven
Steve Schmidt
Work History
Retired from the United States Air Force
Vice President and then President of the Community College of the Air Force
Commander of the Occupational Measurement Squadron at Randolph Air Force Base.
Executive Director of the San Antonio campus of Wayland Baptist University. 
Former Director of Leadership Development, then staff development and consultant with San Antonio-based USAA. 
Former assistant professor at Indiana University
Adjunct professor at the University of the Incarnate Word and St. Mary’s University

Clients have included: The United Services Automotive Association (USAA), The City of San Antonio, SAMMinistries, Higher  
Education Council of San Antonio, San Antonio Professional Coaches Association (SAPCA), San Antonio Autism Research 
and Education Council, Alamo Area Council of Governments

Member of the Department of Speech Communications Advisory Committee for Texas State University
Member of the Bexar County United Way Board of Trustees, San Antonio Chamber of Commerce Education Task Force
Member of the Mayor’s Higher Education Task Force in New Braunsfels
Former president of the Higher Education Council of San Antonio and the Council of Military Education in the South

B.F.A. in Graphic Arts and Journalism from Drake University 
M.S. in Industrial/Vocational Technology from Central Missouri State University. 
PhD in Adult and Vocational Education from Auburn University.

Linda Cross
James Antenen
Copyright © 2014, World Class Quest. All rights reserved.                      242 State Hwy 46 West, Boerne, TX  78006                             830.249.8222 ext. 202                 

Change Catalysts 
 Our team of consultants/trainers offer experience and personalized care as we work with organizations of all sizes in a wide variety of industries.   
 Every situation is unique and our work is customized to each client's particular needs. We are called Change Catalysts because we serve as an impetus     
 for positive strategic change while serving our clients from a place of transparency and humility. 

 Everything we do is based on our new book, Radical Excellence which is relevant, transformative and applicable.


Your Guides to Organizational Health

The heart of an organization is its culture, composed of the hearts of the people, and primarily influenced by the hearts of the leaders. Therefore, to achieve organizational excellence we must strengthen the hearts of leadership and the workforce. This requires a radically different approach to education. One that is not targeted at the brain alone, but one that is primarily aimed at the heart. Anyone who is serious about pursuing excellence will love this unique approach in our book and in our training.