Founder and Chief Executive Officer of World Class Quest
Retired US Air Force Lt. Col. and B52 pilot
Founder of Air Academy Associates, a multimillion dollar, international consulting company
Adjunct faculty member to the Motorola Six Sigma Research Institute and Incarnate Word
Developed Lean Six Sigma at Motorola, General Electric and Sony
Co-developed the Six Sigma approach and trained the first Black Belts for Fortune 500 Companies
Featured on MSNBC and the NBC Today Show
Played a major role with Tony Robbins in Breakthrough, an NBC reality show
Co-author of five books used at major universities (i.e. M.I.T, George Washington University, Air Force Academy) and by corporations around the world.
Owner of Enchanted Springs Ranch, film location, special events venue, tourist attraction and training facility. Enchanted Springs Ranch received the “highly" recommended” rating from Oprah, The History
Channel, Tony Robbins and NBC producers.
Wrote, produced and acted in the Western movie Palo Pinto Gold, an award winning film starring Roy
Clark, Mel Tillis, Joaquin Jackson and Jay Novacek.
B.S. in Mathematics from the U.S. Air Force Academy
M.S. in Operations Research from The University of Texas
Ph.D. in Applied Statistics from the University of Northern Colorado
Retired from the United States Air Force
Vice President and then President of the Community College of the Air Force
Commander of the Occupational Measurement Squadron at Randolph Air Force Base.
Executive Director of the San Antonio campus of Wayland Baptist University.
Former Director of Leadership Development, then staff development and consultant with San Antonio-based USAA.
Former assistant professor at Indiana University
Adjunct professor at the University of the Incarnate Word and St. Mary’s University
Clients have included: The United Services Automotive Association (USAA), The City of San Antonio, SAMMinistries, Higher
Education Council of San Antonio, San Antonio Professional Coaches Association (SAPCA), San Antonio Autism Research
and Education Council, Alamo Area Council of Governments
Member of the Department of Speech Communications Advisory Committee for Texas State University
Member of the Bexar County United Way Board of Trustees, San Antonio Chamber of Commerce Education Task Force
Member of the Mayor’s Higher Education Task Force in New Braunsfels
Former president of the Higher Education Council of San Antonio and the Council of Military Education in the South
B.F.A. in Graphic Arts and Journalism from Drake University
M.S. in Industrial/Vocational Technology from Central Missouri State University.
PhD in Adult and Vocational Education from Auburn University.
Copyright © 2014, World Class Quest. All rights reserved. 506 Eagle Dr., Boerne, TX 78006 210-273-0327 firstname.lastname@example.org
Our team of consultants/trainers offer experience and personalized care as we work
with organizations of all sizes in a wide variety of industries.
Every situation is unique and our work is customized to each
client's particular needs. We are called Change Catalysts because we serve as an impetus
for positive strategic change while serving our clients from a place of transparency and humility.
Everything we do is based on our new book, Radical Excellence which is relevant, transformative and applicable.
Your Guides to Organizational Health
The heart of an organization is its culture, composed of the hearts of the people, and primarily influenced by the hearts of the leaders. Therefore, to achieve organizational excellence we must strengthen the hearts of leadership and the workforce. This requires a radically different approach to education. One that is not targeted at the brain alone, but one that is primarily aimed at the heart. Anyone who is serious about pursuing excellence will love this unique approach in our book and in our training.
Currently employed as a Corporate Trainer and Instructional Designer in a home health care company where she is working to implement an improved training program utilizing the vast capabilities that technology offers.
Graduate Research Assistant at St. Mary’s University where she completed projects including quantitative and qualitative survey design and question development, researching methods of employee development, measuring perceptions of online teaching and learning, evaluating effectiveness of online training, ensuring accessibility and universal design in online programs, advanced data analysis, and applying these results and findings to improve and innovate the faculty training and development programs offered at the university.
Technical Support Center & Academic Technology Services at St. Mary’s University where she assisted faculty and staff with instructional technology needs, developed online and physical training materials based on needs analyses, course building for faculty development, facilitated training workshops and presentations, provided classroom technology support and maintenance, IT help desk responsibilities and troubleshooting, developed and improved processes and procedures to meet both operational and institutional needs, maintained equipment inventory in online databases, authored incident report tickets, team lead of five graduate students.
Training and Development Program Coordinator/Intern at Alamo Draft House Cinemas where she reviewed employee procedures and skills, provided recommendations and plans for increasing productivity, performance, and employee commitment based on needs analysis, improved the training and development program through 360-feedback and first-hand observation, synthesized the improved training and development strategies throughout the various locations while organizational considering interdependencies.
Accomplishments & Professional Organizations
Alpha Sigma Pi, The National Society of Leadership and Success
Society for Industrial Organizational Psychology (SIOP)
Society for Human Resource Management (SHRM)
Psi Chi, National Honor Society in Psychology
B.A. in Psychology with a Minor in Human Resource Development from Texas Tech University
M.S. in Industrial Organizational Psychology from St. Mary’s University
Currently works for a large non-profit in the San Antonio area where she is Corporate Trainer responsible for leadership development, employee onboarding, facilitating new employee orientations, establishing leadership programs and mentor programs, coordinates training for new and existing employees to include design, assessment, and delivery, develop curriculum for employee development to include customer services, effective communication, basic Microsoft 101, leadership essentials, emotional intelligence, conflict resolution, and personal excellence, in addition to miscellaneous technical training as needed, develops employee engagement opportunities to enhance employee moral: lunch with leaders, employee suggestion programs, focus groups, responsible for leading process improvement teams, updating policy and procedures and creating new policies and procedures to maintain efficiency throughout the organization, analysis of employee surveys after trainings to update and modify based on feedback, acts liaison for implementations for new software for departments.
Association for Talent and Development (ATD)
Society for Human Resource Management (SHRM)
B.A. in Organizational Development from University of the Incarnate Word
M.S. in Organizational Development & Leadership from University of the Incarnate Word